SHIPPING

Transportation Policy for Bull Yi LLC

At Bull Yi LLC, we are committed to ensuring that your fitness equipment arrives safely and on time. This Transportation Policy outlines the details regarding shipping, delivery times, and responsibilities for both our company and customers.

1. Shipping Locations

We currently offer shipping within the United States. We do not offer international shipping or ship to P.O. Boxes. All orders are processed and shipped from our warehouse in Athens, OH.

2. Shipping Methods

We offer the following shipping methods:

All shipping times are estimates and may vary based on your location and the shipping carrier’s schedules.

3. Order Processing Time

• Orders are typically processed within 1-2 business days after payment is received.
• Orders placed after 3:00 PM (EST) or during weekends or holidays will be processed the next business day.

Once your order is processed, you will receive a tracking number via email to track the status of your shipment.

4. Shipping Address

Please make sure that the shipping address you provide is accurate and complete. Bull Yi LLC is not responsible for any delays or lost shipments due to incorrect or incomplete addresses. If a package is returned due to an incorrect address, you may be responsible for reshipping charges.

5. Free Shipping Eligibility

We offer free standard shipping on orders over $100 within the United States. The free shipping offer cannot be combined with other promotions or discounts.

6. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to follow the status of your order on the carrier’s website.

7. Delays and Lost Shipments

While we strive to ensure timely delivery, we are not responsible for shipping delays caused by external factors such as weather conditions, shipping carrier delays, or holidays. If your shipment is delayed or lost, please contact us at COREY.SALES@BULLYISPORTS.SHOP, and we will work with the carrier to resolve the issue.

8. Damaged or Incorrect Shipments

If your order arrives damaged or contains incorrect items:

• Please contact us within 7 days of receiving your order.
• Provide your order number, photos of the damaged or incorrect item(s), and a description of the issue.
• We will arrange for a replacement or a full refund at no additional cost to you.

9. Cancellations and Changes to Orders

If you need to cancel or modify your order:

• Please contact us immediately at COREY.SALES@BULLYISPORTS.SHOP.
• Orders can only be canceled or modified before they are shipped.
• Once your order has been shipped, cancellations or changes are not possible. However, you can return the item(s) once they arrive.

10. Return Shipping Costs

• Return shipping is the responsibility of the customer, except in cases where the item is damaged or incorrect.
• If the item is defective, we will cover the return shipping costs.

11. Contact Us

If you have any questions or need assistance with your order or shipping, feel free to contact us:

• Email: COREY.SALES@BULLYISPORTS.SHOP
• Phone: 540-497-5408
• Address: 531 Richland Ave, Athens, OH 45701

Thank you for shopping with Bull Yi LLC! We are committed to providing you with a smooth and efficient shopping experience.